Newport/Naples Rib Company Visit Report Form

We greatly appreciate you taking the time to answer the following questions regarding your experience with The Rib Company's Catering Services. As a reward, we will email you a complimentary Rib Company Gift Certificate when we receive your completed questionnaire.

Restaurant	Newport Rib Company (Costa Mesa)Naples Rib Company (Long Beach)Newport Rib Company at Ladera Ranch
Date of Visit		Your Name
Time of Visit		Your Email
Amount of your bill

Was the phone answered correctly, "Thank you for calling the Newport/Naples Rib Company, this is [name], may I help you?" Yes   No   Not Applicable Was the phone answered in three rings? Yes   No   Not Applicable Did the employee know the address and directions? Yes   No   Not Applicable Was the person sincere and helpful? Yes   No   Not Applicable When you entered the restaurant, were you greeted in a timely manner and in a polite fashion, and did the Host/Hostess offer their name? Yes   No How long did you have to wait before you were greeted? Once you were directed to your seating area, was the table area clean? Yes   No Were the server and crewmembers clean and well groomed? Yes   No If No, please explain? Please rate the appearance of the restaurant: ExcellentAbove AverageAverageBelow AveragePoor Please explain rating in detail: Did your server greet you at your table and introduce themselves? Yes   No How long did you have to wait before your server greeted you? Were water and cornbread delivered before your order was taken? Yes   No Did your server seem knowledgeable about the menu items? Yes   No Did your server suggestively sell you a wine, beer or Coca-Cola product? Yes   No Did your server suggestively sell you an appetizer? Yes   No Were you offered soup or salad after you ordered your entree? Yes   No Did your server suggestively sell you dessert, coffee, or after dinner drinks? Yes   No Did your server check on you at least once during the meal? Yes   No Did your busser/server keep your drink filled when needed? Yes   No Did your busser/server remove your plate when you were through? Yes   No Please rate the presentation and quality of your meal: ExcellentAbove AverageAverageBelow AveragePoor Please explain rating in detail: What did you order? If there was a mistake in your order, was it handled appropriately? Yes   No   Not Applicable Did your server offer all appropriate condiments? Yes   No If you are under 30 and you ordered an alcoholic beverage, were you carded? Yes   No   Not Applicable At the end of your meal, was your check delivered in a timely fashion? Yes   No Were you given a comment card to complete? Yes   No Were the bathrooms clean? Yes   No If No, please explain? Were you aware of the manager's presence? Yes   No Did the manager approach the table? Yes   No Was the manager working the front door? Yes   No Did the manager (if nearby) say goodbye as you left? Yes   No Any suggestions which may have made your visit more enjoyable?

Server Name		Manager Name
Additional Comments and/or Questions